Terms of service.
Effective Date: 19.06.2024
Welcome to Anasa Family Escapes! These Terms and Conditions ("Terms") govern your use of our website, www.anasafamilyescapes.com (the "Website"), and the services we offer, including booking and attending our retreats (collectively, the "Services"). By accessing our Website or using our Services, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our Website or Services.
1. General Information
Anasa Family Escapes is a retreat service provider based in Switzerland. We offer family-oriented retreats both within Switzerland and in various international locations, designed to provide relaxation, bonding, and personal growth experiences.
2. Booking and Payment
Booking Process: To book a retreat with us, you must complete the booking form on our Website and provide all required information. By submitting the form, you agree to provide accurate, current, and complete information.
Confirmation: Your booking is only confirmed once we have received your payment and you have received a confirmation email from us. Until then, your booking is provisional and subject to availability.
Payment Terms: Full payment is required at the time of booking unless otherwise specified. We accept payment through credit/debit cards, Apple Pay and PayPal. All payments are processed securely.
Prices: All prices are quoted in Swiss Francs and include applicable taxes unless otherwise stated. Prices are subject to change, but any changes will not affect bookings that have already been confirmed.
Currency and Fees: If you are booking from outside Switzerland, please be aware that currency conversion fees and international transaction fees may apply, depending on your payment method.
3. Cancellation and Refund Policy
Cancellation by You: If you need to cancel your booking, please notify us in writing as soon as possible. Our cancellation policy is as follows:
Cancellations made 90 days or more before the retreat start date will receive a 50% refund.
Cancellations made less than 90 days before the retreat start date will not be eligible for a refund.
Cancellation by Us: We reserve the right to cancel a retreat due to unforeseen circumstances, including but not limited to, natural disasters, political instability, or insufficient participation. In such cases, you will receive a full refund of all payments made. However, we are not responsible for any additional expenses incurred, such as airfare or travel costs.
Changes to Booking: If you wish to make changes to your booking (e.g., change in number of participants), please contact us as soon as possible. We will do our best to accommodate your request but cannot guarantee availability.
4. Travel and Insurance
Travel Arrangements: You are responsible for arranging and paying for your travel to and from the retreat location, whether within Switzerland or abroad. We are not liable for any travel delays, cancellations, or other travel-related issues.
Travel Insurance: We strongly recommend that you purchase comprehensive travel insurance that covers trip cancellation, medical expenses, and other unforeseen circumstances. Anasa Family Escapes is not responsible for any costs or losses incurred due to lack of insurance coverage.
5. Health and Safety
Health Requirements: You are responsible for ensuring that you are in good health and physically capable of participating in the retreat activities. Please inform us of any medical conditions, dietary restrictions, or special requirements at the time of booking.
Safety: Your safety is our priority. However, you acknowledge that participation in retreat activities involves some inherent risks. By attending our retreats, you accept full responsibility for your own health and well-being and agree to hold Anasa Family Escapes harmless from any claims arising from your participation.
6. Code of Conduct
Respectful Behavior: We expect all participants to behave respectfully and considerately towards other participants, staff, and the environment. Disruptive, abusive, or inappropriate behavior will not be tolerated and may result in your removal from the retreat without a refund.
Compliance with Rules: You agree to comply with all rules, guidelines, and instructions provided by Anasa Family Escapes and its staff during the retreat.
7. Intellectual Property
Content Ownership: All content on the Website, including text, images, logos, and designs, is the property of Anasa Family Escapes and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.
8. Privacy Policy
Your use of our Website and Services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy at https://www.anasafamilyescapes.com/privacy-policy for more details.
9. Liability and Disclaimers
Limitation of Liability: To the fullest extent permitted by law, Anasa Family Escapes shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of the Website or participation in a retreat, whether in Switzerland or abroad.
Disclaimer of Warranties: We provide the Website and Services on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not guarantee that the Website or Services will be uninterrupted, error-free, or free of viruses or other harmful components.
10. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Switzerland. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the canton of Geneva, without prejudice to mandatory consumer protection laws that may apply in your country of residence.
11. Cross-Border Services
If you participate in a retreat outside Switzerland, the local laws of the retreat destination may apply in addition to these Terms. In case of any conflict between these Terms and the local laws of the retreat destination, the latter shall prevail to the extent necessary to resolve the conflict.
12. Amendments to Terms
We may update or revise these Terms at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our Website or Services after changes are made, you agree to be bound by the revised Terms.
13. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Anasa Family Escapes
Email: hello@anasafamilyescapes.com
Phone: +41 797594532