Privacy policy

Effective Date: 19.06.2024

Welcome to Anasa Family Escapes. We value your privacy and are committed to protecting your personal information in accordance with Swiss data protection laws and the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, www.anasafamilyescapes.com (the "Website"), or engage with our services.

1. Information We Collect

We may collect and process the following information:

  • Personal Information: This includes your name, email address, phone number, and any other information you provide when filling out forms on our Website, booking a retreat, or contacting us.

  • Payment Information: We collect payment details necessary for processing your booking. All payment information is processed securely by our payment gateway provider in compliance with applicable data protection laws.

  • Technical Data: Information about your visit to our Website, including IP address, browser type, time zone, and device information. We may also collect data on how you interact with our Website, such as pages visited, time spent, and links clicked.

  • Cookies: We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small files stored on your device that help us understand how our Website is used and enable us to offer personalized features. You can manage your cookie preferences through your browser settings.

  • Children’s Information: We may collect information about children, such as their names and ages, but only with the explicit consent of their parents or legal guardians. This information is collected solely for the purpose of organizing and tailoring our retreats to meet the needs of families.

2. How We Use Your Information

We use the information we collect to:

  • Provide and Improve Our Services: To process your bookings, manage your account, and offer you the best possible retreat experience.

  • Communication: To send you information about your booking, updates, newsletters, or promotional offers (you may opt-out at any time).

  • Customer Support: To respond to your inquiries and resolve any issues you may have.

  • Website Analytics: To analyze how our Website is used, which helps us improve its functionality and your user experience.

  • Legal Compliance: To comply with Swiss legal obligations, GDPR, and protect our legal rights.

3. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our obligations under the contract with you, such as processing your booking.

  • Consent: Where you have given us explicit consent to process your personal data for specific purposes, such as receiving newsletters or promotional offers.

  • Legitimate Interests: To operate, improve, and secure our Website and services, where such processing does not override your rights.

  • Legal Obligation: To comply with legal obligations, such as financial record-keeping and reporting requirements.

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our Website, conducting our business, or servicing you, provided that these parties agree to keep your information confidential and comply with applicable data protection laws.

  • Legal Requirements: We may disclose your information if required by Swiss law, EU law, or in response to legal requests, such as court orders or subpoenas.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner, subject to the same privacy protections.

5. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, please note that no method of transmission over the Internet or electronic storage is completely secure.

6. Your Rights

Under Swiss law and the GDPR, you have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request that we correct any inaccuracies in your personal information.

  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

  • Restriction: You can request that we restrict the processing of your personal data under certain conditions.

  • Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

  • Objection: You can object to the processing of your personal data based on our legitimate interests, or for direct marketing purposes.

  • Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below.

7. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Data Transfers

If your data is transferred outside of Switzerland or the European Economic Area (EEA), we will ensure that it is protected with appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission or equivalent measures.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:

Anasa Family Escapes
Email: hello@anasafamilyescapes.com
Phone: +41 797594532

If you believe that we have not addressed your concerns adequately, you have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC) or the relevant supervisory authority in your jurisdiction.